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Difference between revisions of "Support Ticket"
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| Line 1: | Line 1: | ||
| + | == Support Ticket Landing Page == | ||
If you're having any issues with your game server, or just have general inquiries, you can always send us a support ticket. | If you're having any issues with your game server, or just have general inquiries, you can always send us a support ticket. | ||
Tickets are answered in the order they are received, but we do our best to get back to you as quickly as possible. | Tickets are answered in the order they are received, but we do our best to get back to you as quickly as possible. | ||
| + | *You can access our support ticket page at http://survivalservers.com/support/ (Photo below of landing page.) | ||
| + | *Reply to tickets on this website. You can respond via email but we get your reply much faster if you log in here to reply. | ||
| + | *Please be '''''very''''' specific describing your question or problem. | ||
| + | *Please provide your game server ID or email used when ordering. | ||
| + | *''''Avoid bumping'''' support ticket responses, this will delay response time. We answer tickets from oldest customer reply. | ||
| + | <br/> | ||
| + | [[File:Wiki_Support_Ticket_1.png]] | ||
| + | <br/> | ||
| + | ''This is an image of what the landing page should look like for you. '' | ||
| + | Upon entering the site, as shown above, you will have two options: | ||
| + | *Create a Ticket | ||
| + | *Check Ticket Status | ||
| − | |||
<br/> | <br/> | ||
[[File:Wiki_Support_Ticket_2.png]] | [[File:Wiki_Support_Ticket_2.png]] | ||
Revision as of 06:58, 11 April 2018
Support Ticket Landing Page
If you're having any issues with your game server, or just have general inquiries, you can always send us a support ticket. Tickets are answered in the order they are received, but we do our best to get back to you as quickly as possible.
- You can access our support ticket page at http://survivalservers.com/support/ (Photo below of landing page.)
- Reply to tickets on this website. You can respond via email but we get your reply much faster if you log in here to reply.
- Please be very specific describing your question or problem.
- Please provide your game server ID or email used when ordering.
- 'Avoid bumping' support ticket responses, this will delay response time. We answer tickets from oldest customer reply.
This is an image of what the landing page should look like for you.
Upon entering the site, as shown above, you will have two options:
- Create a Ticket
- Check Ticket Status
Ticket Category
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