Support Ticket

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Support Ticket Landing Page

If you're having any issues with your game server, or just have general inquiries, you can always send us a support ticket. Tickets are answered in the order they are received, but we do our best to get back to you as quickly as possible.

  • You can access our support ticket page at http://survivalservers.com/support/ (Photo below of landing page.)
  • Reply to tickets on this website. You can respond via email but we get your reply much faster if you log in here to reply.
  • Please be very specific describing your question or problem.
  • Please provide your game server ID or email used when ordering.
  • Avoid bumping support ticket responses, this will delay response time. Tickets are answered chronologically, with the older tickets getting the first replies.


Wiki Support Ticket 1.png
This is an image of what the landing page should look like for you. Upon entering the site, as shown above, you will have two options:

Create a Ticket
Used to create a ticket for a new issue. Please only create a new ticket if you do not already have one open for the same issue
Check Ticket Status
This can be used to check the status of an existing ticket, read replies or create a new reply to an existing ticket. Will require login.

Create a New Ticket

In order for us to best assist you, we do ask that you fill out some basic information. This will assist us in narrowing down exactly what and where we need to look to resolve a potential issue while troubleshooting your server. The more detailed you can be, the better.

Category
What type of ticket you are submitting.
Contact Information
Which email address we will use to reply to you in regards to your ticket.
Ticket Details
The subject/message of your ticket. What can we help you with?
Game Server ID
The ID of your game server. This is typically a 5-digit value and helps us access your server.
Game Server User
The username for your game server.

Ticket Category

General Support
The General Support field should be chosen if you are experiencing issues with your server, have general inquiries or questions about anything server related, are having issues with the control panel etc.
Paid Mod Work Support
The Paid Mod Work Support field should be chosen if you are wishing to talk to one of our specialists about installing mods on your server for you. Typically used with our ARMA servers.
Sales
The Sales field should be chosen when you have a specific question relating to our sales department. I.e; Looking to purchase a server, server is pending or didn't receive your order.


Contact Information

Ticketemail.png

Email Address
Your email address will have to be entered and typically used as a point of contact for replies. It is always best to use the same email that is associated with your account
Full Name
Your full name will go in this field.


Ticket Details

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Subject
Enter the subject or the main reason for submitting a ticket in this field. This is extremely helpful for us when trouble shooting certain issues, especially anything widespread so that we can assist a large number of customers at once. Help us, help you.
Message
This is the meat of your ticket. Why are you submitting a ticket and what can we assist you with? The more information that you provide us in this section, the better. We want to help you as quickly as we can and the more information that you provide us, the better we will be able to do our jobs.


Game Server ID

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Your Game Server ID is located at the top of the control panel when you are viewing that specific server. Typically, this is a 5-digit code unique to your server.

Game User ID

Ticketgameuserid.png

Your Game Server User is the username that you assigned to yourself when purchasing a server. The username will also be displayed at the very top of the control panel, directly above the Game Server ID.