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Difference between revisions of "Support Ticket"
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| Line 12: | Line 12: | ||
''This is an image of what the landing page should look like for you. '' | ''This is an image of what the landing page should look like for you. '' | ||
Upon entering the site, as shown above, you will have two options: | Upon entering the site, as shown above, you will have two options: | ||
| − | #Create a Ticket | + | #'''Create a Ticket''' |
#*''Used to create a ticket for a new issue. Please only create a new ticket if you do not already have one open for the same issue'' | #*''Used to create a ticket for a new issue. Please only create a new ticket if you do not already have one open for the same issue'' | ||
| − | #Check Ticket Status | + | #'''Check Ticket Status''' |
#*''This can be used to check the status of an existing ticket, read replies or create a new reply to an existing ticket. Will require login.'' | #*''This can be used to check the status of an existing ticket, read replies or create a new reply to an existing ticket. Will require login.'' | ||
<br/> | <br/> | ||
| + | <br/> | ||
| + | == Create a New Ticket == | ||
[[File:Wiki_Support_Ticket_2.png]] | [[File:Wiki_Support_Ticket_2.png]] | ||
| + | ''This is an example image of a blank ticket creation template.'' | ||
| + | <br/> | ||
| + | In order for us to best assist you, we do ask that you fill out some basic information. This will assist us in narrowing down exactly what and where we need to look to resolve a potential issue while troubleshooting your server. The more detailed you can be, the better. | ||
| + | #'''Category''' | ||
| + | #'''Contact Information''' | ||
| + | #*Email Address | ||
| + | #*Full Name | ||
| + | #'''Ticket Details''' | ||
| + | #*Subject | ||
| + | #'''Message''' | ||
| + | #'''Game Server ID''' | ||
| + | #'''Game Server User''' | ||
<br/> | <br/> | ||
| + | |||
| + | |||
== Ticket Category == | == Ticket Category == | ||
[[File:ticketinfo.png]] | [[File:ticketinfo.png]] | ||
Revision as of 08:09, 11 April 2018
Support Ticket Landing Page
If you're having any issues with your game server, or just have general inquiries, you can always send us a support ticket. Tickets are answered in the order they are received, but we do our best to get back to you as quickly as possible.
- You can access our support ticket page at http://survivalservers.com/support/ (Photo below of landing page.)
- Reply to tickets on this website. You can respond via email but we get your reply much faster if you log in here to reply.
- Please be very specific describing your question or problem.
- Please provide your game server ID or email used when ordering.
- 'Avoid bumping' support ticket responses, this will delay response time. We answer tickets from oldest customer reply.
This is an image of what the landing page should look like for you.
Upon entering the site, as shown above, you will have two options:
- Create a Ticket
- Used to create a ticket for a new issue. Please only create a new ticket if you do not already have one open for the same issue
- Check Ticket Status
- This can be used to check the status of an existing ticket, read replies or create a new reply to an existing ticket. Will require login.
Create a New Ticket
This is an example image of a blank ticket creation template.
In order for us to best assist you, we do ask that you fill out some basic information. This will assist us in narrowing down exactly what and where we need to look to resolve a potential issue while troubleshooting your server. The more detailed you can be, the better.
- Category
- Contact Information
- Email Address
- Full Name
- Ticket Details
- Subject
- Message
- Game Server ID
- Game Server User
Ticket Category
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