How to: Account, Invoice, and Order Management

On this page, there is a comprehensive list of information on managing the account's order status and financial information.

Managing auto-payment

More info coming soon!

Cancelling a server

Check to make sure you have automatic payments disabled under My Account on the left side of your control panel. Any invoices that are generated after this point are voluntary and do not have to be paid. You will still get email reminders. If the invoices are not paid, your server will automatically cancel. If you do not want new invoices to be generated and do not want email reminders, please submit a support ticket. If you wish to download any saved data, you can do so by viewing the Server Saved Files page and finding out which files you need to download.

Changing to a new game server

Eligibility to change to a new game server is available only when your server has a certain amount of subscription time is left. Below is the breakdown of the time frame for a game server change.

Quarterly, Semi-Annual, or Annual

As long as one month's subscription time is left.

Monthly

As long as 24 days of subscription time is left.

To setup the process for a game server switch, submit a support ticket with the following information:

1. Which game server you want to change.
2. Which game you want to change the server to.
3. Any subscription slot or length change.

GDPR

For information on on removing all of your personal information per GDPR, please submit a support ticket to request your personal data to be deleted and we will handle this for you.