How to: Account, Invoice, and Order Management
On this page, there is a comprehensive list of information on managing the account's order status and financial information.
Paying an invoice
Invoices can be paid in your control panel by clicking your username at the top left and then Invoices.
Auto pay can be managed in your control panel My Account at the top left and then Account Details. You can enable or disable auto pay. If you can not enable auto pay, you will have the option to enable after you pay your next invoice. If you want to pay manually, this must be disabled.
Changing Payment Information
Changing your payment information can can also be done from your control panel. First, click on My Account at the top left and then Account Details. Next, make sure auto pay is disabled. Then, when you get your next invoice, you will have the option to enter a new payment method.
Cancelling a server
Check to make sure you have automatic payments disabled. This can be done by clicking on My Account at the top left and then Account Details. Any invoices that are generated after this point are voluntary and do not have to be paid. You will still get email reminders. If the invoices are not paid by the due date, your server will automatically cancel. If you do not want new invoices to be generated and do not want email reminders, please submit a support ticket. If you wish to download any saved data, you can do so by viewing the Server Saved Files page and finding out which files you need to download.
Changing to a new game server
To start the process for a game server change, please follow these steps.
- Make sure your current server has at least 2 weeks left of service.
- Purchase the new server that you want to play.
- Submit a support ticket letting us know that you purchased a new server.
- We will transfer over your existing time respectively to your new server and your old server will be removed.
If you want to save your data from your old server, now would be a good time. How to guides can be found here --> Server Saved Files
For information on on removing all of your personal information per GDPR, please submit a support ticket to request your personal data to be deleted and we will handle this for you.
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